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WLAN Störung / WiFi outage

Mi., 13.09.2023 11:00 – Mi., 13.09.2023 20:30

WLAN und Eduroam

Behoben nach 9h 30m

Resolved - (14.09. 14:00) The vendor is reasonably sure that the issue has been identified and mitigated.

Monitoring - (13.09. 20:00) After two more brief outages the likely root cause has been identified and mitigated. We will continue to monitor the situation.

Update - (13.09. 16:00) The issue is still under investigation. Right now the situation appears to be stable. We are following multiple leads regarding user traffic triggering a race condition in the controller cluster.

Update - (13.09. 15:20) The issue has resurfaced, we have opened a P1 case with the vendor.

Update - (13.09. 15:00) The situation appears to be mitigated for now. The root cause is still unknown, we are in contact with the vendor.

Investigating - (13.09. 11:00) We are observing error messages and connection problems in the Garching WiFi controller cluster. This may affect WiFi connectivity in areas served by this controller cluster (most areas outside of the Munich inner city, i.e. Garching, Weihenstephan, Großhadern, Straubing, …).

We will update this notice as soon as we have additional information.

Zuletzt aktualisiert: Do., 14.09.2023 14:07